FTC refund program · Open
FTC Amazon Refunds
Amazon is paying $1.5 billion in refunds under a $2.5 billion FTC settlement over Prime enrollment and cancellation practices, returning subscription fees up to a maximum of $51 per customer. You may be eligible if you signed up through one of the challenged enrollment flows or could not cancel online between June 23, 2019 and June 23, 2025, and used no more than three Prime benefits in any 12-month period. Automatic refunds went out in November and December 2025; anyone who did not get one needs the claim notice Amazon began sending in January 2026, with payments by check, PayPal or Venmo expected in late 2026 and questions going to admin@SubscriptionMembershipSettlement.com, since the page lists no refund phone line. The FTC will not ask you to pay money to receive a refund.
There is no claim form for this one. The administrator pays consumers it has already identified, so the useful step is to make sure they can reach you — not to file anything. Anyone offering to file it for you, for a fee, is selling you nothing.
When the money moves
What the official materials say about the payment schedule for this settlement, and what the administrator has published since. Every figure below is linked to the page it was read from.
- Status
- The administrator has started paying
- Distribution began
- November 1, 2025
Source: ftc.gov ↗
Settlements pay in batches, often in tiers, and a distribution can run for months between the first payment and the last. A start date means the administrator has begun paying valid claims — it does not mean any particular claim has been paid, and it is not a sign that a payment is on its way to any particular person.
If you filed and nothing has arrived, the administrator is the only one who can tell you where your claim stands. We hold no claim records and cannot look one up.
Expected
The FTC page describes distribution in rounds: automatic payments to newly eligible customers start on October 1, 2026, and a further automatic round is expected by April 2027. Payments expire 60 days after the issue date.
Read off the official notice, in its own words. These dates slip — an appeal can move a distribution by a year or more — so treat it as the administrator's plan rather than a schedule.
Source: ftc.gov ↗
Facts from the official materials
- Status
- Open
- Type
- FTC refund program
- Category
- Retail
- Defendant / company
- Amazon
- Administrator
- FTC
- Claim deadline
- See official notice
- Eligibility period
- June 23, 2019 – June 23, 2025
- States
- See official notice (often nationwide)
- Proof
- No claim to file — payments are sent automatically
- Possible amount
- Varies — paid automatically, no claim form
- Source confidence
- high
- Last verified
- September 24, 2026
Many FTC programs send refunds automatically. Amounts vary. Confirm the current status on the official FTC page.
Eligibility questions
These questions help you decide whether to read the official notice. They are not a legal determination.
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