LiveHealth Online appointment booking privacy settlement

American Well Corporation, which runs the LiveHealth Online telehealth service, agreed to a $2,037,751.46 settlement over claims that the appointment booking tool on its website and apps shared user information with third parties. If you used that booking tool between October 2024 and August 2025 you may be eligible; the notice describes the window in months rather than exact dates. The settlement site estimates valid claims at roughly $51 to $102 each, which is an estimate rather than a promise, and claims close October 30, 2026. The online form opens only with the LoginID and PIN from the mailed notice, though a paper form is available, and filing on the official site is free.

Official claim page Official notice

When the money moves

What the official materials say about the payment schedule for this settlement, and what the administrator has published since. Every figure below is linked to the page it was read from.

Expected

The settlement site says payments go out 45 days after final approval and after any appeal is finished. The final approval hearing is set for January 15, 2027, and these dates slip whenever someone appeals. Checks expire 180 days after they are issued.

Read off the official notice, in its own words. These dates slip — an appeal can move a distribution by a year or more — so treat it as the administrator's plan rather than a schedule.

Source: the official notice ↗

Facts from the official materials

Status: Open
Type: Class-action settlement
Category: Privacy
Defendant / company: American Well Corporation (Amwell)
Administrator: Simpluris (LiveHealth Online Settlement)
Claim deadline: October 30, 2026
Eligibility period: October 1, 2024 – August 31, 2025
States: See official notice (often nationwide)
Proof: Notice ID / PIN from the official letter or email may be required
Possible amount: About $51–$102 (not guaranteed)
Source confidence: medium
Last verified: September 28, 2026

Covered services

LiveHealth Online
Amwell

Polk v. American Well Corp. · 25CV026746 · Superior Court of California, County of Sacramento

The settlement site estimates roughly $51.14 to $102.29 per valid claim, paid pro rata from a $2,037,751.46 fund after fees, costs and administration. That is an estimate, not a guaranteed amount, and it moves with the number of valid claims filed. The online form opens only with the LoginID and PIN printed on the mailed notice; a paper form can be downloaded and mailed instead, and the administrator will reissue credentials on request. Payment is by check unless PayPal or Venmo is elected. Filing on the official site is free.

Important dates

Claim deadline: October 30, 2026
Opt-out deadline: October 30, 2026
Fairness hearing: January 15, 2027

Where the settlement fund goes

A non-reversionary fund of $2,037,751.46, from which attorneys' fees, costs, a service award and notice and administration expenses are paid before the remainder is divided among valid claims.

Why this case happened

The suit alleged that the appointment booking tool on the LiveHealth Online website and mobile apps passed information about users to third parties without their consent. American Well denies wrongdoing and no court decided the claims; the parties settled instead, and a Sacramento judge gave preliminary approval on July 31, 2026.

Eligibility questions

These questions help you decide whether to read the official notice. They are not a legal determination.

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