CFPB consumer payment · Open

Sutherland reverse-mortgage CFPB redress payments

If Sutherland, NOVAD, or a related company serviced a reverse mortgage connected to you, you may be eligible for a CFPB redress payment. The CFPB lists this matter as ongoing, with victim compensation beginning January 30, 2026. There is no general claim form listed on the CFPB page; contacting the official administrator is free.

Official program page

There is no claim form for this one. The administrator pays consumers it has already identified, so the useful step is to make sure they can reach you — not to file anything. Anyone offering to file it for you, for a fee, is selling you nothing.

Facts from the official materials

Status: Open
Type: CFPB consumer payment
Category: Housing
Defendant / company: Sutherland Global Services, Inc. and related companies
Administrator: Rust Consulting / CFPB
Claim deadline: See official notice
States: See official notice (often nationwide)
Proof: No claim to file — payments are sent automatically
Possible amount: Varies — paid automatically, no claim form
Source confidence: high
Last verified: September 6, 2026

Covered products and services

Home equity conversion mortgages
Reverse mortgage servicing

CFPB v. Sutherland · 2024-CFPB-0005

The CFPB page says affected consumers are receiving refunds because of the settlement. Amounts vary and are not guaranteed.

Eligibility questions

These questions help you decide whether to read the official notice. They are not a legal determination.

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